Patient Satisfaction

At CommWell Health, we are committed to providing patients and their families not only with the highest level of primary medical, dental and behavioral health care, but also with the best possible service. That means friendly, open communication between patients, families, and their care team and a friendly, engaged staff.  This is the foundation of the patient centered health home.

 

Customer Service


We believe friendly, caring service is an integral part of patient centered health home care. Everyone on our team follows our Behavior Code of Ethics to ensureall patients and families receive the care and respect they deserve.

 

 

Patient Satisfaction


We partner with Press Ganey, who conducts phone-based surveys to help us measure our patient’s satisfaction with their care. This helps us see what we are doing well, and where we can improve to constantly be providing the highest level of care possible.

 

 

Patient Satisfaction Scores 2017


CommWell Health Behavioral Health Patient Satisfaction Overall Score for December 2017
Mean Score: 93.6 %

CommWell Health Dental Patient Satisfaction Overall Score for December 2017
Mean Score: 85.2 %

CommWell Health Medical Patient Satisfaction Overall Score for December 2017
Mean Score: 88 %

 

 

 

 

CommWell Health

1-877-935-5255

info@commwellhealth.org

3331 Easy Street Dunn, NC 28366

Joint Commission’s Gold Seal Certification

CommWell Health Has Earned the Joint
Commission’s Gold Seal of Approval and Primary
Care Medical Home Certification
(Certified Patient-Centered Medical Home)

NCQA