CommWell Health Telehealth is Here!

Here is how it works:

  1. You will still make your appointment with our centralized scheduler at 1-877-935-5255. It is very important you give them your best phone number to call.
  2. A Guest Services Associate will call you to register you and take your insurance information & consent information over the phone.
  3. Once you register, your nurse will call you to go over your symptoms and medications you take.
  4. You will get a phone call from your CommWell Health provider.
    • Please make sure your camera is on.
    • Your provider really needs to see you to make a complete assessment of you.
  5. Your CommWell Health Care Team is here to help you.
    • The process is very similar to a regular visit in the office. The only difference is talking with your provider on a smart phone, tablet, or computer.

easy telehealth tips

Tips & FAQ's:

  • Can I join from anywhere?
    • Yes! As long as you have access to Wi-Fi or data.
  • Is my visit private/secure? 
    • Yes. We use a video platform which is HIPAA-secure. It will be just as private and secure as seeing your provider in person.
  • What devices can I use?
    • You can use your cell phone (such as a Google/Samsung Android or iPhone) or tablet (such as an iPad or Surface). Your laptop or desktop with camera.
  • What is the cost?
    • It depends on your insurance. One of our Guest Services Associates will explain the cost. For Eagle Care Slide Fee patients - the cost is the normal nominal fee depending on slide fee scale.
  • What if I have technical difficulties and can’t install or access app?
    • CommWell Health's IT Helpdesk will help you with the process. Please call 910-567-7110.
  • Spanish

Trabaja asi:

  1. Todavía hará su cita con nuestro departamento de citas al 1-877-935-5255. Es muy importante que les de su mejor numero de telefono para llamar.
  2. La recepcionista de CommWell Health lo llamara para registrarlo y tomar su información de seguro y consentimiento por teléfono.
  3. Después de que se registre, su enfermera de CommWell Health lo llamara para revisar sus síntomas y medicamentos que toma.
  4. Su proveedor lo llamara.
    • Por favor asegúrese que su cámara esté prendida.Su proveedor necesita verlo en su video para hacer una evaluación completa.
  5. Su equipo de cuidado de CommWell Health está aquí para ayudarlo.
    • El proceso es muy similar a una visita regular en la oficina. La única diferencia es que hablara con su proveedor por teléfono ,tableta o computadora.

Preguntas mas frecuentes:

  • Puedo tener una cita donde sea?
    • Si! Tiene que tener Wi-Fi or internet.
  • Mi cita is privada y segura? 
    • Si. Usamos un plataforma de video que es HIPAA-segura. Es privada y segura como una visita en persona con su médico.
  • Que puedo usar para mi cita de video?
    • Puedo usar su celular (como teléfono de Google, Samsung o iPhone) or tableta (como iPad o Surface). Su laptop o computador con cámara de video.
  • Cuánto cuesta?
    • Esto depende de su seguro. Nuestra recepcionista le explicara el costo. Para pacientes con escala de tarifas - el costo es su pago nominal basado en su escala de tarifas.
  • Que pasa si tengo dificultades técnicas y no puedo instalar o encontrar la app?
    • El departamento de técnica de CommWell Health lo ayudara con el proceso. Por favor llame al 910-567-7110.

CommWell Health is using https://commwellhealth.doxy.me/ as a video conferencing website.

doxy me image

CommWell Health

1-877-935-5255 | Contact Us

6114 U.S. Hwy 301 S, Four Oaks, NC 27524

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

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CommWell Health Has Earned the Joint
Commission’s Gold Seal of Approval and Primary
Care Medical Home Certification
(Certified Patient-Centered Medical Home)

Joint Commission’s Gold Seal Certification NCQA NCQAJoint Commission’s Gold Seal Certification