Patient Satisfaction

Patient Satisfaction Scores

At CommWellHealth, we are committed to providing patients and their families not only with the highest level of primary medical, dental and behavioral health care, but also with the best possible service. That means friendly, open communication between patients, families, and their care team and a friendly, engaged staff. This is the foundation of the patient centered health home.

Customer Service

We believe friendly, caring service is an integral part of patient centered health home care. Everyone on our team follows our Behavior Code of Ethics to ensure all patients and families receive the care and respect they deserve.

Press Ganey

CommWell Health Ratings and Reviews
Your Questions Answered

CWH is committed to providing the information you need to make important decisions about your health care. One important way we are doing this is by publishing star ratings and reviews for CWH Providers who care for patients. Understanding how other patients feel about their experience should help you feel more confident in choosing the right provider.

How Are Ratings and Comments Obtained?
The ratings and reviews seen on provider profiles are gathered from patient surveys, which are conducted by an independent patient satisfaction organization called Press Ganey. This trusted vendor is used by hospitals and government agencies throughout the U.S., and ensures the information we provide is not biased.

How Can I Fill Out a Patient Survey and Contribute to a Doctor’s Star Rating?
On behalf of CWH, Press Ganey distributes the Clinician and Group Consumer Assessment of Healthcare Providers surveys to patients who visit a CWH Provider. Patients receive a phone survey if they have not been surveyed within the last 90 days.

How Are Star Ratings Calculated?
The star ratings are based on patient responses to the overall provider rating question from the phone survey.

Questions are asked and rated very poor, poor, fair, good or very good.
Responses are converted to a 5-point rating system and applied consistently to all providers.
For every 20 points a provider receives it is equivalent to 1 star; ex: Provider scores 80 on survey they are a 4 star provider. The score for provider star rating is only pulled from the provider related questions on the survey.

Why Doesn’t a Provider Have a Star Rating?

Star ratings are only displayed for providers who have accumulated 30 or more survey responses during a 24-month period. This ensures the data we provide are statistically valid.

Are All Reviews Posted?
The reviews that appear on provider profiles are taken directly from the Press Ganey surveys submitted during a 6-month period, currently November 2017 thru April 2018.

In addition, patients must be sure to complete the entire survey for their comments to appear on a provider’s profile.

While we are committed to publishing both positive and negative comments, we also maintain a rigorous process to review and remove comments that are profane, libelous, unrelated to the provider, or violate patient privacy.

How Does CWH Protect Patient Information?
All patient survey responses are stored on a password protected server. Patient names are not displayed and comments that contain personal, identifiable information are not published.