enfres

Patient Satisfaction Scores

At CommWell Health, we are committed to providing patients and their families not only with the highest level of primary medical, dental and behavioral health care, but also with the best possible service. That means friendly, open communication between patients, families, and their care team and a friendly, engaged staff.  This is the foundation of the patient centered health home.
 
Customer Service
We believe friendly, caring service is an integral part of patient centered health home care. Everyone on our team follows our Behavior Code of Ethics to ensure all patients and families receive the care and respect they deserve.
 
CommWell Health Ratings and Reviews
CommWell Health is committed to providing the information you need to make important decisions about your health care. One important way we are doing this is by publishing star ratings and reviews for CommWell Health providers who care for patients. Understanding how other patients feel about their experience should help you feel more confident in choosing the right provider.
 
How Are Ratings and Comments Obtained?
The ratings and reviews seen on provider profiles are gathered from patient surveys, which are conducted by an independent patient satisfaction organization - Crossroads Group, Inc. This trusted vendor is used by health care organizations and programs throughout the United States and ensures the information we provide is not biased.
 
How Can I Fill Out a Patient Survey and Contribute to a Doctor’s Star Rating?
On behalf of CommWell Health, Crossroads Group, Inc. conducts telephone surveys to patients who visit a CommWell Health provider.
 
How Are Star Ratings Calculated?
The star ratings are based on patient responses to the overall provider rating question from the phone survey.
  • Questions are asked and rated very poor, poor, fair, good or very good.
  • Responses are converted to a 5-point rating system and applied consistently to all providers.
  • For every 20 points a provider receives it is equivalent to 1 star; ex: Provider scores 80 on survey they are a 4 star provider. The score for provider star rating is only pulled from the provider related questions on the survey.
Why Doesn’t a Provider Have a Star Rating? 
Star ratings are only displayed for providers who have accumulated 30 or more survey responses during a 24-month period. This ensures the data we provide are statistically valid.
 
Are All Reviews Posted?
The reviews (verbatim comments) that appear on provider profiles are taken directly from the Crossroads Groups, Inc. surveys. 

In addition, patients must be sure to complete the entire survey for their comments to appear on a provider’s profile.

While we are committed to publishing both positive and negative comments, we also maintain a rigorous process to review and remove comments that are profane, libelous, unrelated to the provider, or violate patient privacy.
 
How Does CommWell Health Protect Patient Information?
All patient survey responses are stored on a password protected server. Patient names are not displayed and comments that contain personal, identifiable information are not published.

 

CommWell Health

1-877-935-5255 | Contact Us

3331 Easy Street Dunn, NC 28366

Joint Commission’s Gold Seal Certification NCQA HRSA FTCA DEEMED

CommWell Health Has Earned the Joint
Commission’s Gold Seal of Approval and Primary
Care Medical Home Certification
(Certified Patient-Centered Medical Home)