After Hours Care/Access at CommWell Health
What is After Hours Care/Access?
CommWell Health is committed to provide quality, compassionate, exceptional care to all patients, at all times. Your well-being is important to us. If you become sick or need to speak to a nurse after regular business hours please do the following:
For ALL emergencies call 911 or go to your nearest emergency room!
For concerns such a child with a fever, possible reaction to a prescription medication, or just needing to know what to do to better care for yourself, call our 1-877 WELL ALL (1-877-935-5255) after hours and your call will be connected with an after office hours nurse triage service, that provides a nurse who will discuss your health problem. The Nurse Triage Service have access to the on-call CommWell Health medical provider directly, if there are any questions as to your care and what should be done.
CommWell Health providers have access to your medical record 24 hours, 7 days a week and will return a call to you as necessary.
Please follow ALL INSTRUCTIONS given by your After Hours Triage nurse, to ensure the best care is received.
Please report any problems you encounter with the After Hours Nurse Advice/Triage Service by call 1-877-WELL ALL (1-877-935-5255) during regular business hours and ask to be transferred to the Vice President of Quality/CNO.
NurseWise is a medical triage and health education phone service that provides 24/7 support to the patients of CommWell Health after normal business hours, on weekends or when the clinic is closed for holidays or emergency closures e.g weather related. NurseWise’s triage nurses are experienced professionals who have the knowledge to help patients with immediate health concerns make informed decisions. Through accurately identifying callers’ needs, the clinical teams ensures patients are directed to the appropriate level of care for their situation – whether it be providing home care guidance, recommending a visit to Urgent Care or the ER.
They do not make appointments. The patients need to call the clinic on the next business day to schedule ER follow up appointments or to make a regular appointment.